So far we've seen Mary tackle fast fashion stores and furniture shops, but next week tough talking Ms Portas will visit mobile phone retailer Fonehouse, run by CEO Clive Bayley, who thinks his customer service is 10/10. And then in comes Mary who shows him what good customer service is really about by taking control of his flagship store in Islington, London. But getting her ideas rolled out across the chain doesn't prove to be easy, as she will have to convince a group of successful franchisees as well as Clive that their customers are worth spending serious money on.
Friday 28 January 2011
Mary Portas helps Fonehouse become more customer friendly
So far we've seen Mary tackle fast fashion stores and furniture shops, but next week tough talking Ms Portas will visit mobile phone retailer Fonehouse, run by CEO Clive Bayley, who thinks his customer service is 10/10. And then in comes Mary who shows him what good customer service is really about by taking control of his flagship store in Islington, London. But getting her ideas rolled out across the chain doesn't prove to be easy, as she will have to convince a group of successful franchisees as well as Clive that their customers are worth spending serious money on.
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